At A L’Amour The Label, we are dedicated to crafting pieces that become part of your most cherished moments. Our commitment to elegance extends beyond our designs to every aspect of your experience, including how we deliver our garments and handle returns. Please review our detailed policies below.

Shipping Policy

We strive to process and dispatch your order with the care and attention each piece deserves.

Order Processing

All orders are carefully hand-picked and inspected at our atelier. Please allow 1-2 business days for order processing before your item is shipped.

Shipping Methods & Delivery Times

We ship globally (excluding some remote regions and parts of Asia). Please see the two shipping options below:

  • Standard Shipping (USD $12.95): We use DHL or FedEx for reliable and tracked delivery. Your order will typically arrive within 10-15 business days after shipment.
  • Free Shipping: For orders over USD $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

Delivery times are estimates and may vary depending on your location and customs processing. You will receive a tracking notification once your order is on its way.

Accepted Payment Methods

We accept the following secure payment methods: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges Policy

We understand that sometimes a garment may not align perfectly with your vision. Our Returns & Exchanges policy is designed with the same elegance and care as our collections, ensuring a gracious resolution.

Policy Overview

We gladly accept returns and exchanges for eligible items within 15 days of the delivery date.

To be eligible, items must be:

  • Unworn, unwashed, and undamaged.
  • In their original condition with all tags attached.
  • Returned in the original packaging.

Important Note: Final Sale Items

To preserve the integrity and exclusivity of our most delicate and personalized creations, the following items are considered final sale and cannot be returned or exchanged:

  • Beaded Gowns & Glitter Gowns: Due to the intricate, hand-applied nature of the beadwork and sequins, which is highly susceptible to damage.
  • 3D Floral Items: The delicate, three-dimensional floral embellishments are highly fragile.

We encourage you to review product descriptions and images carefully before purchasing these statement pieces.

The Return & Exchange Process

To initiate a return or exchange, please follow these steps to ensure a smooth process:

  1. Submit Your Request: Within 15 days of delivery, please email our style partners at [email protected]. Use the template provided at the bottom of this page to ensure we have all necessary information.
  2. Receive Instructions: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
  3. Ship Your Item: Securely package the item in its original packaging, include the original packing slip, and clearly mark the RMA number on the outside of the box. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service.
  4. Inspection & Processing: Once received at our atelier, our quality team will inspect the item. Upon approval, your refund or exchange will be processed.

Refunds & Store Credit

Refunds: Once approved, your refund will be processed to your original method of payment (Visa, MasterCard, JCB, or PayPal). Please allow:

  • 5-10 business days for the refund to appear on your credit card statement (depending on your bank).
  • 24-48 hours for refunds to PayPal accounts.

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.

Store Credit: If you choose store credit, an electronic gift card will be emailed to you immediately upon approval of your return.

Exchanges

For exchanges to a different size or color (subject to availability), we will ship the new item once the return is received and approved. Standard shipping charges will apply for the new shipment.

For expedited exchanges, please indicate this in your request email, and we will guide you through an advanced exchange process.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Return & Exchange Request Email Template

Please copy and paste the template below into your email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear A L’Amour The Label Style Partners,

I would like to request a [Return / Exchange] for my recent order.

Order Number: [Please Insert]
Date of Delivery: [MM/DD/YYYY]
Item(s) for Return/Exchange:
– [Item Name, e.g., “A-Line Dress – Ivory”]
– [Size, Color]
– [Reason for Return/Exchange]

Preferred Resolution:
[ ] Refund to original payment method.
[ ] Exchange for: [Item Name & Size/Color, if available]
[ ] Store Credit.

I confirm that the item(s) are unworn, unwashed, undamaged, and have all original tags attached.

My shipping address for an exchange (if applicable) is:
[Full Name]
[Street Address]
[City, State/Province, Postal Code]
[Country]

Thank you for your assistance.

Sincerely,
[Your Full Name]
[Your Email Address]

We Are Here For You

Your satisfaction is the final stitch in every garment we create. Should you have any questions, our style partners are dedicated to providing a seamless and gracious resolution.

A L’Amour The Label
3240 Center Avenue, Fresno, US 93721
Email: [email protected]

Thank you for allowing us to be part of your story.